Questions? We’ve got answers.
Browse the topics below. If you still can’t find what you need, our team is a message away.
Getting started
You tell us your goal, timeline, and comfort with risk. We build a diversified portfolio of low-cost funds to match, then keep it on target with automatic rebalancing.
No. You can open an account and begin with whatever you’re comfortable contributing — even a few dollars a week adds up over time.
Yes. Your money is yours. Withdrawals are processed quickly and there are no lock-in periods or exit penalties.
Money & security
Funds are held with regulated custodians, separate from our own accounts. Data is encrypted end to end, and access is protected with two-factor authentication.
Yes. We operate under the relevant financial regulations and hold member funds with regulated custodians.
Your investments are held separately from our company accounts, so they remain yours and can be transferred out.
Plans & billing
Starter is free. Paid plans add unlimited goals, tax-smart allocation, and advisor access — see our pricing page for the full breakdown.
Anytime. Upgrades take effect immediately and downgrades apply at your next billing date.
Not at all. ASoc is built so a complete beginner can get a sensible portfolio in minutes, while still giving experienced investors room to customise.
Still stuck?
Reach our support team and we’ll get you sorted, usually within a couple of hours.
Put a complete portfolio to work in minutes
Join our newsletter for plain-English market notes, product updates, and the occasional good idea.